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When will the service come into operation?
Can I keep my phone number?
Do I have to contact BT to change to Black & White Telecom?
If I am not with BT do I have to contact my current telephone provider?
Do I need to dial a prefix code or use a dialler box?
Do I still have to pay BT line rental?
Can I view my account online?
What is included in the free minutes?
Will my internet connection be affected?
What happens to my BT Together Options?
Will my BT services still work?
Do I have to sign up for a minimum period?
I don't have a bank account, why can't I get this service?
I have cable at home, why can't I get this service?
Can anyone in the household apply?
What do I do if I change my mind about joining Black & White Telecom?
My bill says I made calls to a place I've never heard of!
When will the service come into operation?
When your application is submitted we will place an order with BT to re-route your calls through us at their exchange. It normally takes 14 days for our service to be "switched on". You will receive a welcome letter from us advising you of the switch-over date.
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Can I keep my phone number?
Yes, you will keep your phone number and the services that you currently receive: 1471, 1571, call divert, call waiting, reminder call, call sign, 3-way calling etc. You will also still have access to the operator, to emergency numbers, and to directory enquiries.
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Do I have to contact BT to change to Black & White Telecom?
No, your service will be changed over to us automatically. However please contact BT on 150 and ask them to make sure that you are paying them for BT Option 1 only, from your switch-over date. This date will be on your welcome letter sent by Black & White Telecom.
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If I am not with BT do I have to contact my current telephone provider?
No, your service will be changed over to us automatically. However, please contact your previous provider to ensure that the account will be fully cancelled, from our connection date, and that there are no outstanding monthly charges etc.
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Do I need to dial a prefix code or use a dialler box?
No, with Black & White Telecom you don't need to dial a prefix code or use a dialler box. You just use your phone as you always have done - the only difference you'll notice is a reduction in the size of your bill!
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Do I still have to pay BT line rental?
No, you do not have to pay.
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Can I view my account online?
Yes, when you join you will be issued a username and a password. You will then be able to access our website and view your calls, run various reports and have email alerts for anyone dialling premium rate numbers, etc.
To access this facility please see "Manage My Bill" on the Home Page.
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What is included in the free minutes?
Black & White Talk Plans are only available to residential customers and apply to calls made from your registered landline to standard UK landline numbers (starting 01 and 02).Numbers prefixed 0844, 0845, 0870, Internet calls, Premium Rate Services, mobile numbers, information and paging services are excluded. Other exclusions and terms and conditions apply.
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Will my internet connection be affected?
No, your computer will connect to the internet as normal.
If you are a pay as you go internet user then every time your computer dials the internet it will ring an 0844, 0845, etc. number and you will be charged a rate per minute for the length of time you spend on the internet. This would normally be a light user.
Any flat rate internet package will not be affected as you will be dialling an 0800 or 0808 number which are free through Black & White Telecom.
Any existing broadband service will not be affected.
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What happens to my BT Together Options?
Please contact BT Customer Services on 150 to request them to move you onto BT Option 1, their standard package, as you do not want to be paying BT extra money for a package that you are no longer using.
Make sure that this is only applied from the connection date that we give you. BT will not automatically cancel your BT Together Package when you change over to Black & White Telecom.
Unfortunately, this is not something that we are able to do for you.
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Will my BT services still work?
Yes. You won't lose any of the services you're used to receiving: 1471, 1571, call divert, call waiting, reminder call, call sign, 3-way calling, etc.
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Do I have to sign up for a minimum period?
No, there is no minimum period of commitment. But please allow at least 10 working days if you wish to move to a new telephone company. This is the legal requirement within the telecommunication industry and cannot be done any quicker.
We suggest that you simply try our service, compare it to your previous supplier and if you are not happy at any stage then you can leave.
WHAT HAVE YOU GOT TO LOSE??
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I don't have a bank account, why can't I get this service?
Direct debit simplifies our service and allows us to offer you attractive rates. We are able to take the bank details from another member of the household if you wish to apply together.
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I have cable at home, why can't I get this service?
We are only able to offer this service on BT lines, as BT has to give access by law. This is not the case for Cable companies.
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Can anyone in the household apply?
Anyone who is over 18 and has a UK bank account can apply for this service. You must also be the BT account holder.
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What do I do if I change my mind about joining Black & White Telecom?
There is a cooling off period of 10 days from the day you fill in the application form, during which time you can change your mind and cancel the application.
When we send you your welcome letter there will be a connection date stated. If you contact us before that date then we can cancel the change-over.
If you contact us after that date then it will take at least 10 working days to remove you from our service. This is a legal requirement.
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My bill says I made calls to a place I've never heard of!
When the bill says that you made a call to a particular geographical location, this refers to the whole area, not necessarily the place itself. You could have made a call to the surrounding area.
If you have any further questions that are not answered above then
please email us at info@blackandwhitetelecom.com |
